Alerts - New Agent Installed

NAVIGATION  Monitor > Agent Monitoring > Alerts

  • Select New Agent Installed from the Select Alert Function drop-down list

The Alerts - New Agent Installed page alerts when a new agent is installed on a managed machine by selected machine groups.

NOTE   When creating a machine group for the first time, an alert is created by default to send an email to the creator of the group.

Passing Alert Information to Emails and Procedures

The following types of monitoring alert emails can be sent and formatted:

  • A new agent successfully checked into any of the selected groups for the first time.

Note: Changing this email alarm format changes the format for all New Agent Installed emails.

The following variables can be included in your formatted email alerts and are passed to agent procedures assigned to the alert.

Within an Email

Within a Procedure

Description

<at>

#at#

alert time

<db-view.column>

not available

Include a view.column from the database. For example, to include the computer name of the machine generating the alert in an email, use <db-vMachine.ComputerName>

<ct>

#ct#

time the agent checked in for the first time

<gr>

#gr#

group ID

<id>

#id#

machine ID

 

#subject#

subject text of the email message, if an email was sent in response to an alert

 

#body#

body text of the email message, if an email was sent in response to an alert

Apply

Click Apply to apply parameters to selected machine IDs. Confirm the information has been applied correctly in the machine ID list.

Clear

Click Clear to remove all parameter settings from selected machine IDs.

Create Alarm

If checked and an alert condition is encountered, an alarm is created. Alarms are displayed in Monitor > Dashboard List, Monitor > Alarm Summary and Info Center > Reporting > Reports > Logs > Alarm Log.

Create Ticket

If checked and an alert condition is encountered, a ticket is created.

Run Script

If checked and an alert condition is encountered, an agent procedure is run. You must click the select agent procedure link to choose an agent procedure to run. You can optionally direct the agent procedure to run on a specified range of machine IDs by clicking this machine ID link. These specified machine IDs do not have to match the machine ID that encountered the alert condition.

Email Recipients

If checked and an alert condition is encountered, an email is sent to the specified email addresses.

  • The email address of the currently logged on user displays in the Email Recipients field. It defaults from System > Preferences.
  • Click Format Email to display the Format Alert Email popup window. This window enables you to format the display of emails generated by the system when an alert condition is encountered. This option only displays for master role users.
  • If the Add to current list radio option is selected, when Apply is clicked alert settings are applied and the specified email addresses are added without removing previously assigned email addresses.
  • If the Replace list radio option is selected, when Apply is clicked alert settings are applied and the specified email addresses replace the existing email addresses assigned.
  • If Remove is clicked, all email addresses are removed without modifying any alert parameters.
  • Email is sent directly from the Kaseya Server to the email address specified in the alert. Set the From Address using System > Outbound Email.

Select All/Unselect All

Click the Select All link to check all rows on the page. Click the Unselect All link to uncheck all rows on the page.

Machine Group

Lists machine groups. All machine IDs are associated with a group ID and optionally a subgroup ID.

Email Address

A comma separated list of email addresses where notifications are sent.