Alarm Summary (Classic)

NAVIGATION  Monitor > Status > Alarm Summary

  • Similar information is provided using Monitor > Dashboard Lists and Info Center > Reporting > Reports > Monitor.

Warning: To access the Alarm Summary classic interface, navigate to the gear icon on the top right of the page and select Legacy View option from the appeared menu.

The Alarm Summary page displays alarms for all machine IDs that match the current machine ID / group ID filter. You can include additional filtering for listed alarms using fields in the Alarm Filters panel. You can also close alarms or re-open them and add notes to alarms.

Filtering Alarms

Select or enter values in one or more of the following Alarm Filter fields. The filtering takes effect as soon as you select or enter a value.

  • Alarm ID - A specific alarm ID.
  • Monitor Type - Counter, Process, Service, SNMP, Alert, System Check, Security or Log Monitoring.
  • Alarm State - Open or Closed. You can only select the Open status for an alarm listed in a dashlet Alarm Summary Window.
  • Alarm Type - Alarm or Trending.
  • Alarm Text - Text contained in the alarm. Bracket text with asterisks, for example: *memory*
  • Filter Alarm Count - The number of alarms displayed using the current filter criteria.

Closing Alarms

You can close alarm log records in one of two ways:

  • Click the Open link in the State column of the Alarm Summary window.

Or:

  1. Set the Alarm State drop-down list to Closed.
  2. Select one or more alarms listed in the paging area.
  3. Click the Update button.

Deleting Alarms

  1. Select one or more alarms listed in the paging area.
  2. Click the Delete... button.

Adding Notes

  1. Enter a note in the Notes field.
  2. Select one or more alarms listed in the paging area.
  3. Click the Update button.

Select Page

When more rows of data are selected than can be displayed on a single page, click the page-left and page-right buttons to display the previous and next page and click page-left-last and page-right-last buttons to go to the last page. The drop-down list alphabetically lists the first record of each page of data.

Select All/Unselect All

Click the Select All link to check all rows on the page. Click the Unselect All link to uncheck all rows on the page.

Alarm ID

Lists a system-generated and unique ID for each alarm. The expand icon can be clicked to display specific alarm information.

Check-in status

These icons indicate the agent check-in status of each managed machine. Hovering the cursor over a check-in icon displays the agent Quick View window.

Word 50% / HTML 50% Agent is currently offline

Word 50% / HTML 50% User Logged In and Agent is Active

Word 50% / HTML 50% User Logged In and Agent is Inactive

Word 50% / HTML 50% User Not Logged In and Agent is online

Word 50% / HTML 50% User Not Logged In and Agent is Idle

Word 50% / HTML 50% The agent has been suspended

Word 50% / HTML 50% Agent has never checked in

Machine.Group ID

The list of Machine.Group IDs displayed is based on the Machine ID / Group ID filter and the machine groups the user is authorized to see using System > User Security > Scopes. Each dashlet displays all machine groups and machine IDs matching the dashlet's unique machine ID/group ID filter.

Alarm Date

The date and time the alarm was created.

Type

The type of monitor object: Counter, Process, Service, SNMP, Alert, System Check,Security and Log Monitoring.

Ticket

If a ticket has been generated for an alarm a Ticket ID link displays. Clicking this link displays the ticket in the Ticketing > View Ticket page. If no ticket has been generated for an alarm a New Ticket... link displays. Click this link to create a ticket for this alarm.

Name

The name of the monitoring object.