Outbound Email

NAVIGATION  System > Server Management > Outbound Email

The Outbound Email page maintains settings for routing outbound email generated by the Kaseya Server to a host email server. The host email server accepts outbound email and delivers it to recipients on your behalf. If the email server host requires authentication you can include a username and password.

NOTE   These settings are typically set during the install process. You can modify them after the install using this page.

General Tab

Enable/Disable Automatic Delivery

Automatic delivery of outbound email is disabled by default. You must enable automatic delivery of outbound email to send emails automatically throughout the VSA as soon as they are created.

Manual Delivery

If you disable automatic delivery, you can still send outbound email manually:

  1. Click the System > Outbound Email > Log tab
  2. Select one or more outbound emails with a status set to Queued.
  3. Click the Send Now button.

Configuration

Click Edit. Complete the fields in the Edit dialog box.

  • Host Name - The name of the host email server. Example: smtp.mycompany.com. If no authentication or special port number is required, then only specify values for the Default Days to Keep Logs and Default Sender Email fields.

    NOTE   Entering localhost in the Host Name field means you are using the Kaseya Server's IIS Default SMTP Virtual Server to route outbound email. The Default SMTP Virtual Server service must be installed and running in order to send email. The service must also be able to resolve DNS addresses to route email to other SMTP servers.

  • Port - Typically 25, but the host email server may require a different port number. Ports 465 and 587 are typically used for connecting to an SMTP email server over SSL/TLS.
  • User Name - If required for authentication, enter the username of an account authorized to use the host email server.
  • Password - If required for authentication, enter the password of the account.
  • Enable OAuth 2.0 Authentication - If checked, authentication to SMTP server will use the OAuth 2.0 protocol.
    • Application ID - Enter an OAuth 2.0 Application ID (required if OAuth 2.0 authentication is enabled)
    • Directory ID - Enter an OAuth 2.0 Directory ID (required if OAuth 2.0 authentication is enabled)
  • Default Days to Keep Logs - Enter the number of days to keep log outbound email entries.
  • Retry Limit
  • Retry Interval (in minutes)
  • Default Sender Email - Enter the default From address displayed by outbound email. The From address displayed by outbound email uses the following order of precedence:
    1. If there is a From address in the sendEmail() step of a procedure, then that address is used.
    2. Else the sendEmail() step uses the From address provided by a linked Service Desk > Message Template, if the link exists and a From address is specified.
    3. Else the sendEmail() step uses the Reply Email Address of the Service Desk > Incoming Email and Alarm Settings > email reader linked to the service desk. This link between the email reader and the service desk is set using the Service Desk > Desk Definition > Properties > General > Standard Field Defaults > Email field.
    4. Else the Default Sender Email address set in System > Outbound Email is used.
  • Status - The Status section displays the overall status of the outbound email.

NOTE   Only the Master User can view the Status section.

  • Automatic Delivery - Delivery status of outbound email.
  • Pending - The number of pending outbound emails.
  • Sent - The number of sent outbound emails.
  • Failed Last Hour - The number of outbound emails that failed to send within last hour.
  • Failed Last Day - The number of outbound emails that failed to send within last day.
  • Failed Last Week - The number of outbound emails that failed to send within last week.

Testing

If you suspect that you are not receiving emails from the Kaseya Server, click the Test button on this page to send test emails to various recipient addresses.

NOTE   If localhost is entered in the Host Name field, the Log tab could show a sent email as successful, but still not be relayed successfully because of configuration problems with the Default SMTP Virtual Server.

Click Test. Complete the fields in the Test dialog box.

  • To - The email address to send the test email.
  • Subject - The subject line of the test email.

Log tab

The Log tab displays a log of all outbound emails sent by the Kaseya Server. This table supports selectable columns, column sorting, column filtering and flexible columns widths.

  • Send Now - Send or resend selected emails
  • Forward - Forward a selected email to a different address than originally specified.
  • View - View a selected email.
  • Delete - Delete selected emails.