Tenant Management Overview

The Tenant Management module enables a tenant manager to quickly create and deploy tenant partitions in a multi-tenant instance of the VSA. The Tenant Management module is separately licensed and does not display as a module in an on-premise-only deployment.

This same functionality is already used by Kaseya internally to support its "Software as a Service" (SaaS) implementation of VSA services. In a SaaS implementation of the VSA, service providers contract to access a VSA hosted and maintained by a VSA tenant manager. Service providers are allocated a unique tenant partition of a shared Kaseya Server and database. Within their assigned partition, service providers can only see their own organizations, machine groups, agents, procedures, reports, tickets, and any other types of user-defined data. Service providers in a tenant partition have full access to most functions of the VSA except system maintenance, which is the responsibility of the VSA tenant manager.

Navigation

Only two pages are required to manage tenant partitions:

• Tenants - Creates and maintains tenant partitions.
• Role Types - Defines the role types that can be assigned to each tenant partition.