Discovery Overview

Discovery discovers computers and devices on individual networks or entire domains.

Lan Watch

Discover Network Devices and Deploy Agents

• Deploy an agent - To discover devices on a network, deploy at least one Agent to computer on that network.
• Select a Network - Under Lan Watch, a list of discoverable networks is presented based on Agents that are deployed. Choose a network from the list manually create a new network.
• Edit the Lan Watch Settings - Associate the network with an organization.
  • Select a probe machine.
  • Tailor the IP Scan Range
  • Enable the SNMP Discovery
  • Enable Vpro Discovery
  • Enable Alerting
  • Configure Asset Tracking
• Set Agent Deployment Policies - Set policies to automatically deploy agents discovered computers. Select an agent deployment package and credentials.
• Run LAN watch, Deploy Agent, View Results - Run a scan now or schedule it on recurring basis. View the summary page to monitor scan progress. View a list of all discovered devices and drill in see details each devices. If deployment policies are set the LAN watch scan will deploy agents discovered devices.
• Select a Network - Under Lan Watch, a list of discoverable networks is presented based on Agents that are deployed. Choose a network from the list or manually create a new network.

Domain Watch

Discover and Sync Active Directory Domains

• Deploy an Agent - To work with an active directory domain deploy at least one Agent to a computer on that domain. The system will automatically detect the name of the domain for each agent.
• Select a Domain - Under Domain Watch, a list of domains is presented based on the agents that are deployed. Choose a domain from list.
• Deploy and Activate a Domain Probe - Deploy a probe to a domain computer.Supply domain credentials and activate the probe to discover domain computers, users and contacts.
• Set Agent Deployment Policies -Set a policy to automatically deploy agents to domain computers. Agents can be deployed.
• Set Computer Policy - Set policies to create machine accounts that correspond to domain computers, and specify which computers are eligible for the end user portal.
• Set Contact Policy - Set policies to create staff records that correspond to domain contacts. Staff records can be referenced on tickets and elsewhere.
• Set User &Portal Policy - Set policies to create users and staff records that correspond to domain users. Users can be allowed to login to the VSA using their domain credentials, or they can be granted access to the end user portal.
• Apply Policies - Click the ‘Apply’ button to sync users, contacts, and computers. Agents are deployed to domain computers during this process. While the Domain Watch probe is active, new users , contacts and computers can be automatically detected as they are added to the domain in the future (configurable by the policy).
• Set Alerts - While the probe is activated, Domain Watch detects changes in AD domain and can send notifications when AD objects are added, changed or deleted. These notifications can be configured for computers, users, contacts groups, containers, OUs, and domains.
• Schedule Periodic Re-Sync - A re-sync can be used to detect any domain changes that may have occurred during period when the Domain Watch probe was deactivated or disconnected. Schedule a periodic resync to ensure that no domain changes are missed.

User and Portals Access (Domain)

Review users, review and assign portal access, reset passwords, enable/disable accounts .

• View User Accounts and Staff Records - View the domain user accounts and see which accounts have been configured for VSA login (these users can login the VSA using their domain credentials).Leverage the grid filters to quickly find specific users.
• Review and Assign Portal Access - View the domain users that can access the end user portal .Portal access can be assigned automatically by policy, or manually on a user-by -user basis.
• Reset Passwords- Passwords can be reset for any domain user directly from VSA console (No need to remote control to the domain server.
• Enable & Disable User Accounts - Domain user accounts can be enabled and disabled directly from the VSA console (no need to remote control to the domain server). Disabling an account prevent the user from logging in to the domain and also the VSA.

Network Discovery

• Discovers computers and devices on individual networks.
• Deploys agents to discovered machines.
• Identifies SNMP-enabled devices that can be monitored using the Monitor > Assign SNMP page.
• Identifies vPro-enabled machines that can be managed using the vPro module.
• Integrates with Network Monitor. Agent-less devices can be monitored by Network Monitor.
• Enables a device to be "promoted" to a managed asset. An Audit > View Assets page provides a consolidated view of all computers and devices managed by the VSA, regardless of the method of discovery.
• Generates alerts for first-time discovery of new device names and new IP addresses.

Domain Discovery

• Automatically discovers AD domains that can be synced with the VSA.
• Deploys agents to discovered domain machines.
• Automatically creates a VSA security hierarchy modeled after an existing domain hierarchy. Automatically keeps the VSA synchronized with all domain changes.
• Automatically creates VSA users and staff member records in the VSA based on the creation of users and contacts in the domains.
• Auto-populates domain user and contact information in Service Desk tickets.
• Resets a domain password or enable/disables a domain user from the VSA.
• Uses the industry standard LDAP protocol to safely and securely communicate with Active Directory domains.

NOTE   See Discovery Module Requirements.

Functions	Description
Overview	Displays the workflow of discovering computers and devices by network and by domain.
By Agent	Discovers devices on the same network as a selected "probe" machine.
By Network	Discovers computers and devices by network.
Discovered Devices	Displays discovered computers and devices in table format.
Discovered Devices - Tile View	Displays discovered computers and devices in tile format.
Domain Watch	Configures the integration of Discovery with Active Directory domains.
Computers	Manages machine ID accounts created, based on applied Discovery computer policies, for all domains monitored by Discovery probes.
Contacts	Manages staff records created, based on applied Discovery contact policies, for all domains monitored by Discovery probes.
Users & Portal Users	Manages VSA users and Portal Access candidates created, based on applied Discovery group policies, for all domains monitored by Discovery probes.
Settings	Sets options and default values that apply to the entire Discovery module.
Audit Log	Displays a log of Discovery module activities.