Live Connect Requirements

NOTE  Kaseya Live Connect does not support 4K resolution monitors.

Live Connect App

Connects with all Windows and Apple supported agents. You can install the Live Connect app on:

  • Microsoft Windows Windows 10 , 11
  • Microsoft Windows Server 2012 R2, 2016, 2019 , 2022
  • macOS 10.15,11,12,13

NOTE  When using the Live Connect application on a Windows machine with multiple displays, where one display is 150% or higher, you may encounter display issues moving the window between displays. To correct this, change the scale on all displays to 125% or lower.

You cannot install the Live Connect app on Linux.

Live Connect can be used to connect with VSA Agents running the following systemd-based Linux distributions / versions:

  • CentOS/Red Hat Enterprise (RHEL) 7.x, 8.x
  • Debian 9x, 10x, 11x
  • OpenSUSE Leap 42.3, 15.x
  • Suse Linux Enterprise (SLES) 12, 15
  • Ubuntu 18.04 LTS, 20.04 LTS, 22.04 LTS

Live Connect (Classic)

Connects with all Windows and Apple supported agents.

NOTE  Chrome has retired support of NPAPI beginning with v45. As Kaseya Live Connect (Classic) currently requires NPAPI, Live Connect (Classic) will not be available in Chrome v45 and later. See the Kaseya knowledge base for additional detail and alternative options for accessing Live Connect (Classic).

Live Connect Mobile

Live Connect on Demand

  • Target machines must have internet access.

Bandwidth Requirements

Bandwidth requirements can vary widely, depending on the functions used. Remote desktop and file transfers can potentially consume large amounts of bandwidth, depending on screen resolution, complexity and file size.