Portal Access (Classic)

NAVIGATION  Agent > Configure Agents > Portal Access

IMPORTANT  Portal Access in R95 only works using Live Connect (Classic). Even if the Use new Live Connect when clicking the Live Connect button in Quickview option is set to Yes in System > Default Settings, Live Connect (Classic) will still be used when logging into the VSA using Portal Access credentials.

The Portal Access page defines the logon name and password, by machine ID, required to use Live Connect (Classic) as a machine user remotely. A Live Connect session run by a machine user is called Portal Access. The functions displayed using Portal Access are determined by the System > Machine Roles > Access Rights tab.

Accessing Portal Access Locally

Machine users do not have to logon to Portal Access locally. Clicking the agent icon in the system tray of their machine initiates the Portal Access session without having to logon.

Accessing the Portal Access Logon Page Remotely

A machine user can display the Portal Access logon page for their own machine from another machine as follows:

  1. Browse to the http://your_KServer_address/access/ page, substituting the appropriate target Kaseya Server name for your_KServer_address in the URL text.

    NOTE   This is the same page that VSA users use to logon to the VSA.

  2. Logon by entering the user name and password assigned to the machine ID. The user name and password is specified using the Agent > Portal Access page.

    The Portal Access page displays. The machine user can click any menu option as though he or she were logged in from their own managed machine. The machine user can click the Desktop or File Transfer menu options to initiate a remote connection to their own machine, create or view ticket, or initiate a chat, if these options are enabled by machine role.

Re-Enabling User Logons

Machine user logons follow the same Logon Policy as VSA user logons. If a user attempts to logon too many times with the wrong password their account will automatically be disabled. You can re-enable the logon by setting a new password or waiting for the disable account time to lapse.

Customizing Portal Access

Portal Access sessions can be customized using System > Customize > Live Connect, including adding a logo, welcome page and links to other URLs.

Logon Name

Enter the Logon Name the user must use to log into the VSA to initiate chat sessions, enter or view tickets and/or get remote access to their machine. Logon names and passwords are case sensitive. Passwords must be at least six characters long. The Logon Name defaults to the machineID.groupID name.

Create Password, Confirm Password

Define a password for the machine user logon. Passwords must be at least 6 characters long. The machine user can change the password after the VSA user assigns one.

Apply Name Change

Click ApplyName Change to apply the Portal Access logon name and password to the selected machine ID.

Clear

Permanently remove the Portal Access logon credential from the selected machine ID.

Check-in status

These icons indicate the agent check-in status of each managed machine. Hovering the cursor over a check-in icon displays the agent Quick View window.

Word 50% / HTML 50% Agent is currently offline

Word 50% / HTML 50% User Logged In and Agent is Active

Word 50% / HTML 50% User Logged In and Agent is Inactive

Word 50% / HTML 50% User Not Logged In and Agent is online

Word 50% / HTML 50% User Not Logged In and Agent is Idle

Word 50% / HTML 50% The agent has been suspended

Word 50% / HTML 50% Agent has never checked in

Machine.Group ID

The list of Machine.Group IDs displayed is based on the Machine ID / Group ID filter and the machine groups the user is authorized to see using System > User Security > Scopes.

Logon Name

The Portal Access logon name assigned to this machine ID.

User Web Logon

Displays Enabled if a Portal Access logon name and password has been assigned to this machine ID. Indicates that a machine user can log into the Portal Access page for their own machine remotely using a web browser on any other machine.