Alerts - System
NAVIGATION Monitor > Agent Monitoring > Alerts
The Alerts - System page alerts for selected events occurring on the Kaseya Server. Selecting the Alerts - System page does not display a managed machine list. The events listed only apply to the Kaseya Server. This option only displays for master role users.
Passing Alert Information to Emails and Procedures
The following types of monitoring alert emails can be sent and formatted:
- 1 - Admin account disabled manually by a Master admin
- 2 - Admin account disabled because logon failed count exceeded threshold
- 3 - KServer has stopped
- 4 - Database backup failed
- 5 - Email reader failed (Ticketing module only)
Note: Changing this email alarm format changes the format for all System alert emails.
The following variables can be included in your formatted email alerts and are passed to agent procedures assigned to the alert. A 
in a numbered column indicates a variable can be used with the alert type corresponding to that number.
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Within an Email |
Within a Procedure |
Description |
1 |
2 |
3 |
4 |
5 |
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<an> |
#an# |
disabled VSA user name |
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<at> |
#at# |
alert time |
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<bf> |
#bf# |
database backup error data |
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<db-view.column> |
not available |
Include a view.column from the database. For example, to include the computer name of the machine generating the alert in an email, use <db-vMachine.ComputerName> |
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<el> |
#el# |
email reader error message |
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<fc> |
#fc# |
value that tripped the failed logon attempt counter |
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<fe> |
#fe# |
time account re-enables |
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<kn> |
#kn# |
Kaseya Server IP/name |
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<ms> |
#ms# |
disabled VSA user type (master or standard) |
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#subject# |
subject text of the email message, if an email was sent in response to an alert |
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#body# |
body text of the email message, if an email was sent in response to an alert |
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Apply
Click Apply to apply alert parameters to the system.
Clear
Click Clear to remove all alert parameters from the system.
Email Recipients
If checked and an alert condition is encountered, an email is sent to the specified email addresses.
- The email address of the currently logged on user displays in the Email Recipients field. It defaults from System > Preferences.
- Click Format Email to display the Format Alert Email popup window. This window enables you to format the display of emails generated by the system when an alert condition is encountered. This option only displays for master role users.
- If the Add to current list radio option is selected, when Apply is clicked alert settings are applied and the specified email addresses are added without removing previously assigned email addresses.
- If the Replace list radio option is selected, when Apply is clicked alert settings are applied and the specified email addresses replace the existing email addresses assigned.
- If Remove is clicked, all email addresses are removed without modifying any alert parameters.
- Email is sent directly from the Kaseya Server to the email address specified in the alert. Set the From Address using System > Outbound Email.
Admin account disabled
If checked, an alert is triggered when a VSA user account is disabled, whether manually or automatically.
KServer stopped
If checked, an email notification is triggered when the Kaseya Server stops.
System database backup failed
If checked, an email notification is triggered when the Kaseya Server's database backup fails
Email reader in ticketing failed
If checked, an email notification is triggered if the Ticketing > Email Reader fails.
System alerts sent to
Displays the email recipients who are sent system alerts.
