Agent Logs

NAVIGATION  Agent > Agents > Agent Logs

The Agent Logs page displays log data related to managed machines. There are corresponding log reports for each type of log provided.

NOTE   The system automatically limits the number of log entries per log type per machine to 1000. Once the limit has been reached, log entries exceeding the limit are archived, if archiving is enabled, and deleted from the system. The archive option is set in Log History.

Select a machine.

• Machine ID - Click the hyperlink of a machine ID to list all logs for that machine ID.

Select one of the following tabs to display that log.

• Diagnostic Logs
  • Endpoints - Lists endpoint logs generated by the agent for this machine. Click the link of any log type to display the list of available logs for that agent.
• Technician Logs
  • KRC - Displays a log of remote control sessions using Kaseya Remote Control.
  • Classic Remote Control - Displays a log of remote control sessions using the Remote Control module.
  • Live Connect - Displays a log of Live Connect sessions.
• Agent Admin Logs
  • Agent - Displays a log of agent, system, and error messages.
  • Configuration Changes - Displays VSA settings changes for the selected machine.
  • Procedure History - Displays a log of successful/failed agent procedures.
  • Events - Displays event log data collected by Windows. Not available for Win9x. Only event logs that apply to the selected machine display in the event log drop-down list.
    • A indicates a log entry classified as a warning.
    • A indicates a log entry classified as an error.
    • A indicates a log entry classified as informational.

    Select a log entry, then click the Setup Event Log Monitor to create a new event set criteria based on that log entry. The new event set criteria can be added to any new or existing event set. The new or changed event set is immediately applied to the machine that served as the source of the log entry. Changing an existing event set affects all machines assigned to use that event set. The monitor wizard icon displays in:

    • Agent > Agent Logs
    • Live Connect > Event Viewer
    • Live Connect > Agent Data > Event Log

    See Monitor > Event Log Alerts for a description of each field shown in the wizard.

• Agent Monitoring Logs
  • Alarm Log - Lists all alarms triggered for the selected machine. This tab includes three action buttons you can select for a single alarm.
    • Delete Alarm - Deletes the alarm.
    • Change Alarm State - Toggles the alarm state between Open and Closed.
    • Create/Edit Ticket - Creates or edits a ticket associated with this alarm.
  • Actions - The log of alert conditions that have occurred and the corresponding actions, if any, that have been taken in response to them.

    NOTE   A counter value of -998 in the monitor logs indicates the monitor set is returning no data. Check that the the Performance Logs & Alerts service in Windows is running. This is a pre-requisite for monitoring of performance counters.

  • Network Stat - Displays a log of send/receive data for network applications.

    NOTE   This log requires the Agent > Network Access driver be enabled. This driver inserts itself into the TCP/IP stack to measure TCP/IP-protocol-based network traffic by application. The driver is disabled by default.

  • Monitoring - Displays Log Monitoring entries.
• Events per Page - Select the number of rows displayed per page.
• Select Page - When more rows of data are selected than can be displayed on a single page, click the and buttons to display the previous and next page and click and buttons to go to the last page. The drop-down list alphabetically lists the first record of each page of data.