Agent Properties

NAVIGATION  Agent > Agents > Manage Agents

The Manage Agents pages displays the following agent properties.

  • Machine ID - Machine ID label used throughout the system.
  • Current User - Logon name of the machine user currently logged into the machine (if any).
  • Quick Checkin Period - Quick check in time setting in seconds.
  • Last Reboot Time - Time of the last known reboot of the machine.
  • Last Checkin Time - Most recent time when a machine checked into the Kaseya Server.
  • Group ID - The machine's organization ID and group ID, in that order.
  • First Checkin Time - Time when a machine first checked into the Kaseya Server.
  • Timezone - The time zone used by the machine.
  • Computer Name - Computer name assigned to the machine.
  • Domain/Workgroup - The workgroup or domain the computer belongs to.
  • Agent GUID - A unique identifier for a machine ID.group ID account and its corresponding agent.
  • Working Dir - The directory on the managed machine the agent uses to store temporary files.
  • DNS Computer Name - The fully qualified DNS computer name for the machine, which comprises the computer name plus the domain name. For example: jsmithxp.acme.com. Displays only the computer name if the machine is a member of a workgroup.
  • Operating System - Operation system type the machine is running.
  • OS Version - Operation system version string.
  • IP Address - IP address assigned to the machine, in version 4 format.
  • Subnet Mask - Networking subnet assigned to the machine.
  • Default Gateway - Default gateway assigned to the machine.
  • Connection Gateway - IP address seen by the Kaseya Server when this machine checks in. If the machine is behind a DHCP server, this is the public IP address of the subnet.
  • Country - The country associated with the Connection Gateway.
  • IPv6 Address - IP address assigned to the machine, in version 6 format.
  • MAC Address - MAC address of the LAN card used to communicate with the Kaseya Server.
  • DNS Server 1, 2 - IP address of the DNS servers assigned to the machine.
  • DHCP Server - The IP address of the DHCP server used by this machine.
  • Primary/Secondary WINS - WINS settings.
  • CPU Type - Processor make and model.
  • CPU Speed - Clock speed of the processor.
  • CPU Count - The number of CPUs.
  • RAM Size - MBytes of RAM on the machine.
  • Agent Version - Version number of the Kaseya agent loaded on the machine. To filter by this column, enter the format 9030004 instead of 9.3.0.4.
  • Last Logged In User - Logon name of the last person to log into the machine.
  • Portal Access Login - Logon name given to a machine user for logging into the Kaseya Server.
  • Portal Access Remote Cntl - Enabled if this machine user can log in and get remote control access to their own machine from another machine. Disabled if access is denied.
  • Portal Access Ticketing - Enabled if this machine user can log in and enter trouble tickets. Disabled if access is denied.
  • Portal Access Chat - Enabled if this machine user can initiate chat sessions with a VSA user. Disabled if access is denied.
  • Primary/Secondary KServer - IP address / name the machine uses to communicate with the Kaseya Server.
  • Contact Name - Machine user name entered in Edit Profile.
  • Contact Email - Email address entered in Edit Profile.
  • Contact Phone - Phone number entered in Edit Profile.
  • Contact Notes - Notes entered in Edit Profile.
  • VDI - Displays a green check if the /v agent install switch is used to install an agent to an existing agent account.
  • Reverse Group ID - The machine's group ID and organization ID, in that order.
  • Manufacturer - System manufacturer.
  • Product Name - System product name.
  • System Version - Product version number.
  • System Serial Number - System serial number.
  • Chassis Serial Number - Serial number on the enclosure.
  • Chassis Asset Tag - Asset tag number on the enclosure.
  • External Bus Speed - Motherboard bus speed.
  • Max Memory Size - Max memory size the motherboard can hold.
  • Max Memory Slots - Total number of memory module slots available.
  • Chassis Manufacturer - Manufacturer of the enclosure.
  • Chassis Type - Enclosure type.
  • Chassis Version - Enclosure version number.
  • Motherboard Manufacturer - Motherboard manufacturer.
  • Motherboard Product - Motherboard product ID.
  • Motherboard Version - Motherboard version number.
  • Motherboard Serial Num - Motherboard serial number.
  • Processor Family - Processor type installed.
  • Processor Manufacturer - Processor manufacturer.
  • Processor Version - Processor version ID.
  • CPU Max Speed - Max processor speed supported.
  • CPU Current Speed - Speed processor is currently running at.
  • Transition Time
  • Timezone Offset - The time zone used by the machine.
  • Tool Tip Notes - Special instructions specified for this agent in the Agent > Edit Profile page.
  • Show Tool Tip - Displays the index number for the icon badge set for this agent in the Agent > Edit Profile page.
  • Agent Info - Displays pending tasks assigned by the Manage Agents page.