Kaseya Remote Control Requirements

NOTE  Kaseya Remote Control does not support 4K resolution monitors.

Endpoint Private Session Support

  • Windows Server 2016, 2019, 2022, 2025(all 32 and 64 bit)
  • Windows 10, 11(all 32 and 64 bit)

If the agent machine has supported OS:

  1. Go to Control Panel > System and Security > System > Remote Settings.
  2. Select Allow remote connections to this computer.
  3. Uncheck Allow connection only from computers running Remote Desktop with Network Level Authentication checkbox.

The remote connections must be allowed without Network Level Authentication.

Terminal Server Shadow Support

  • Windows Server 2016, 2019, 2022, 2025(all 32 and 64 bit)

NOTE  Please refer to the Shadow Support KB Article for proper configuration requirements.

Bandwidth Requirements

Bandwidth requirements can vary widely, depending on the functions used. Remote desktop and file transfers can potentially consume large amounts of bandwidth, depending on screen resolution, complexity and file size.