Kaseya Remote Control Requirements

NOTE  Kaseya Remote Control does not support 4K resolution monitors.

Supported Operating Systems

For both admin machines and remote machines:

  • Windows Server 2012, 2012 R2, 2016, Windows Server Core 2012 (all 32 and 64 bit)
  • Windows 8, 8.1, 10 (all 32 and 64 bit)
  • Apple Mac OS X 10.7, 10.8, 10.9, 10.10, 10.11; macOS 10.12, 10.13 and 10.14

NOTE  Windows Server Core 2008 is not supported.

NOTE  See Supported Browsers.

NOTE  Open UDP/TCP Outbound Port 3478 from "viewer" and "agent" networks to stun.kaseya.com to optimize Kaseya Remote Control performance (recommended)

Endpoint Private Session Support

  • Windows Server 2012, 2012 R2, 2016, Windows Server Core 2012 (all 32 and 64 bit)
  • Windows 8, 8.1, 10 (all 32 and 64 bit)

If the agent machine has supported OS:

  1. Go to Control Panel > System and Security > System > Remote Settings.
  2. Select Allow remote connections to this computer.
  3. Uncheck Allow connection only from computers running Remote Desktop with Network Level Authentication checkbox.

The remote connections must be allowed without Network Level Authentication.

Terminal Server Shadow Support

  • Windows Server 2012, 2012 R2, 2016 (all 32 and 64 bit)

NOTE  Please refer to the Shadow Support KB Article for proper configuration requirements.

Bandwidth Requirements

Bandwidth requirements can vary widely, depending on the functions used. Remote desktop and file transfers can potentially consume large amounts of bandwidth, depending on screen resolution, complexity and file size.