## Reporting Installer Problems If you encounter installation issues... For Installer Problem Prior to Reapply Schema Screenshot the error - Edit, select all, copy, paste to Wordpad. Locate in Windows the Kaseya `html` file and copy it. Attach screenshot and file to the ticket. Provide the system configuration: OS, DB, WEB OS. If the install is broken, most of the time we cannot use the agents or other mechanisms to get to the machine. Provide RDP access for installer issues: machine name, user and password. Leave the process running at the point of error. For Installer Problem During Reapply Schema Screenshot the error - Edit, select all, copy, paste to Wordpad. Locate the files in `<KaseyaRoot>\DBInstall\TempFiles` Attach screenshot and files to the ticket. Identify the Pass number where reapply encountered an error. Provide the system configuration: OS, DB, WEB OS. Provide remote access login information: machine name,user and password Leave the process running at the point of error.
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