Service Desk - Service Volumes

NAVIGATION  Info Center > Reporting > Reports > Service Desk - Service Volumes

  • Displays only if the Service Desk add-on module is installed.

The Service Volumes report definition generates a 12-month report, starting with a specified month and year, showing the number of tickets in each month that belong to each possible value in a specified ticket column.

Configure your report definition using the following parameters:

Parameters

  • Group by - Select the column to group by.
  • Sort Column Direction - Ascending, Descending.
  • Month - Select a month.
  • Year - Select a year.
  • Display Ticket Volumes Chart - If checked, display a tickets volumes chart.