Service Desk - Service Times

NAVIGATION  Info Center > Reporting > Reports > Service Desk - Service Times

  • Displays only if the Service Desk add-on module is installed.

The Service Times report definition generates a 12-month report, starting with a specified month and year, showing how many tickets have been created, closed, resolved, past due within fixed time buckets.

Configure your report definition using the following parameters:

Parameters

  • Month - Select a month.
  • Year - Select a year.
  • Display Tickets Created - If checked, display tickets created.
  • Display Tickets Closed - If checked, display tickets closed.
  • Display Tickets Resolved - If checked, display tickets resolved.
  • Display Tickets Past Due - If checked, display tickets past due.
  • Display Ticket Service Time Details Tables - If checked, display tickets detail tables.