Service Desk - Service Hours

NAVIGATION  Info Center > Reporting > Reports > Service Desk - Service Hours

  • Displays only if the Service Desk add-on module is installed.

The Service Hours report definition generates a report displaying summary information and ticket details related to Service Desk hours worked.

Configure your report definition using the following parameters:

Time Range

  • Select the Time Range Type - Filters by a fixed type of date range.
  • Number Of Days - Applies only if Last N Days is selected time range type.
  • Custom Start DateTime - Applies only if Fixed Range is select time range type.
  • Custom End DateTime - Applies only if Fixed Range is select time range type.

Parameters

  • Include Only Tickets with Goals - If checked, only tickets with goals are displayed.
  • Select Report-By Type - Service Hours by Ticket, Service Hours by Contributor, Service Hours by Organization.
  • Sort Column - Select the column to sort tickets on.
  • Sort Direction - Ascending, Descending.