Uninstall RC

NAVIGATION  Remote Control > Configure > Uninstall RC

The Uninstall RC page uninstalls K-VNC from selected machine IDs. When an uninstall is pending on any machine ID this page automatically refreshes every 5 seconds until the procedure completes.

If an existing K-VNC installation has problems then the VSA may not be able to establish a K-VNC session. If remote control using K-VNC fails then running Uninstall RC on that machine ID cleans out any existing problem installs. A fresh copy of K-VNC is installed the next time a remote control session is started or using Preinstall RC.

NOTE   Uninstalling an agent does not remove K-VNC or the KBU client, KES client, or KDPM client. Before you delete the agent, use Remote Control > Uninstall RC to uninstall K-VNC on the managed machine. Uninstall all add-on module clients as well.

Uninstall

Click Uninstall to uninstall the remote control package from selected machine IDs.

Cancel

Click Cancel to clear pending uninstall procedures for selected machine IDs.

Select All/Unselect All

Click the Select All link to check all rows on the page. Click the Unselect All link to uncheck all rows on the page.

Check-in status

These icons indicate the agent check-in status of each managed machine. Hovering the cursor over a check-in icon displays the agent Quick View window.

Word 50% / HTML 50% Agent is currently offline

Word 50% / HTML 50% User Logged In and Agent is Active

Word 50% / HTML 50% User Logged In and Agent is Inactive

Word 50% / HTML 50% User Not Logged In and Agent is online

Word 50% / HTML 50% User Not Logged In and Agent is Idle

Word 50% / HTML 50% The agent has been suspended

Word 50% / HTML 50% Agent has never checked in

Machine.Group IDs

The list of Machine.Group IDs displayed is based on the Machine ID / Machine Group Filter and the machine groups the user is authorized to see using System > User Security > Scopes.

Last Status

Pending indicates the uninstall will run the next time that machine checks into the VSA. Otherwise, this column displays when the remote control package was uninstalled on the machine ID.