Remote Control Overview

View and operate managed machines as if they were right in front of you simply by clicking its machine ID. The Remote Control module enables you to:

  • Automatically connect the user to the remote computer independent of any gateway or firewall configurations, even behind NAT.
  • Work independently or with the user to solve problems interactively where both parties can see what is happening in real time.
  • Set policies that allow users to block remote control or require users to ask permission before accessing a machine.
  • FTP to any managed machine and access files even behind NAT gateways and firewalls.
  • Direct chat with any managed machine. Perfect for supporting dial up users with only a single phone line. Remote control and chat at the same time.
  • Power up, power down, bootup or reboot vPro-enabled machines.

Functions

Description

Reset Password

Reset the password for a local account on a managed machine.

User Role Policy

Determines how machine users are notified that a remote control session to their machine is about to begin. Set by VSA user role.

Machine Policy

Determines how machine users are notified that a remote control session to their machine is about to begin. Set by machine ID.