Inbox

NAVIGATION  Info Center > Desktop > Inbox

The Inbox displays all inbound messages sent to you by other VSA users or by system events. System events include:

  • Reporting - The Reports, Report Sets and Schedule pages can all generate an inbox message when a report is generated, if a user is specified as a message recipient.
  • Service Desk - Service Desk procedures can specify the sending of a message to one or more users. Service Desk generated messages are formatted using Service Desk > Message Templates.

NOTE  Inbox messages are not archived.

Actions

  • New - Creates a message to other VSA users.
  • Forward - Forwards a selected message to other VSA users.
  • Reply - Replies to a selected message from another VSA user.
  • Delete - Deletes selected messages.
  • Read - Sets selected messages to read.
  • Unread - Sets selected messages to unread.
  • Refresh - Refreshes the page.

Editing

For New, Forward and Reply:

  • Click the Word 75% / HTML 100% icons to select one or more VSA users to send a message to. You can filter the list of users to select from.
  • Use the following toolbar buttons to add special formatting to the text:

    Word 80% / HTML 100%

    • Word 60% / HTML 100% - Hyperlink selected text. You may need to reset links copied and pasted from another source.
    • Word 75% / HTML 100% - Insert a table.
    • Word 75% / HTML 100% - Insert a horizontal line as a percentage of the width, or set a fixed width in pixels.
    • Word 75% / HTML 100% - Indent text.
    • Word 75% / HTML 100% - Outdent text.
    • Word 75% / HTML 100% - Remove formatting.
    • Word 75% / HTML 100% - Insert a symbol.
    • Word 75% / HTML 100% - Insert an emoticon.
    • Word 75% / HTML 100% - Preview the display of text and images.
    • - Upload a file or image.
    • Word 75% / HTML 100% - Set selected text to subscript.
    • Word 75% / HTML 100% - Set selected text to superscript.
    • Word 75% / HTML 100% - Toggle full screen mode for editing and viewing.