Network Health Score

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The Network Health Score section of the Executive Summary report gives you a summary view of the health and usability of selected machines as a group. The score is broken into score types. Each score type is subdivided into one of five possible percentage buckets—typically 100%, 75%, 50%, 25% and 0% if none of the first four percentage buckets apply—based on the count for a specified criteria.

Score Type Calculation Example: To keep things simple, an Executive Summary report only includes three machines. For a single score type within that report, one machine meets the criteria for the 100% bucket. The other two machines meet the criteria for the 75% bucket. (100% + 75% + 75%)/3 = 83% health for that score type. You could assign a weight of 2 to double the weight of this score type compared to all the other score types in the report.

Weight Calculation Example: You set one score type to a weight of 2 and seven score types to a weight of 1. The total weight for all 8 score types is 9. The percentage of the score type weighted by 2 is multiplied by 2/9 in the final percentage score calculation. In contrast, the percentages of the other seven score types weighted by 1 are multiplied only by 1/9 in the final percentage score calculation.

The final network health score computes the weighted average of all score type percentages and normalizes them to provide the final percentage score. 100% represents perfect.

• In most cases, you can customize the counts used to assign percentage scores.
• Set the weight to 0 to turn off that score type.
• For the OS Score type only, the standard percentage buckets of 100%, 75%, 50%, and 25% are overridden by the values you set. Each bucket is associated with a different type of operating system. What you're deciding is how healthy a machine should be considered, based on its operating system. Older operating systems tend to be assigned lower OS Score percentages.
• You cannot modify the Patch Score criteria.

NOTE   Ticketing is ignored when calculating the overall network health score.

Patch Score - This score is calculated using the average number of missing patches on each machine. Each machine is scored based on the number of missing patches as follows:

Fully patched	100%
missing 1-2 patches	75%
missing 3-5 patches	50%
missing > 5 patches	25%
unscanned machines	0%

OS Score - Modern operating systems score higher than older operating systems. The overall OS score is an average of each machine's score calculated as follows:

Windows 8/10	100%
Windows Server 2012/2016/2019	100%
Windows 2000/XP/Vista/7/2003/2008	75%
Mac OS	100%
All others	0%

NOTE   The OS score weighting can be customized. You can individually weight the OS score given to Win7/Vista/2008, 2003, XP and 2000. Enter the % weights (0 to 100) in the four columns normally used for % score. All legacy OSs are given a zero. If you have a large number of legacy OSs deployed, considered turning off the OS score.

Disk Score - Full disk drives can have a severe negative impact on your system. As such disk space used contributes to the overall system score. Disk score is computed as follows:

0% to 65% full	100%
65% to 75% full	75%
75% to 85% full	50%
85% to 95% full	25%
100% full	0%

Ticket Score - Past due tickets assigned to machines are scored as follows:

0 past due	100%
1 or 2 past due	75%
3 to 5 past due	50%
6 to 10 past due	25%
more than 10 past due	0%

NOTE   The system does not delete tickets when deleting machine IDs. The ticket summary chart includes tickets matching the machine ID / group ID filter. Because no machine data exists for deleted machine IDs, views are not applied to this table.

Event Log Score - Monitored event log alerts represent potential system problems. The number of event log alerts generated by each machine over the specified period of time is scored as follows:

0 alerts	100%
1 to 4 alerts	75%
5 to 10 alerts	50%
11 to 20 alerts	25%
more than 20 alerts	0%

Backup Score - Counts days since the backup last ran. The older the backup is, the lower the score.

0 to 3 days since last backup ran	100%
4 to 7 days since last backup ran	75%
8 to 14 days since last backup ran	50%
15 to 30 days since last backup ran	25%
more than 30 days since last backup ran	0%

Alarm Score - The fewer alarms generated, the higher the score.

0 to 3 alarms	100%
4 to 9 alarms	75%
10 to 19 alarms	50%
20 or more alarms	25%

Workstation Uptime Score - The greater the percentage of time workstations are up, the higher the score.

90	100%
80	75%
70	50%
60	25%

Server Uptime Score - The greater the percentage of time servers are up, the higher the score.

99	100%
97	75%
95	50%
90	25%

Security Score - Untreated threats represent potential system problems. The number of untreated threats generated by each machine over the specified period of time is scored as follows:

0 untreated threats	100%
1 to 4 untreated threats	75%
5 to 10 untreated threats	50%
11 to 19 untreated threats	25%
more than 20 untreated threats	0%

NOTE   The Security Score only displays if you have separately purchased the Endpoint Security add-on module.

Antivirus Score - The Antivirus rating is a composite score weighted as follows for each individual machine:

• Anti-virus install percentage - 40% - Is Antivirus installed on the machine?
• Full scans run during the period - 40% - Has at least one Antivirus scan run during the period?
• Active threats - 20% - Has zero threats been detected during the period?

After each machine Antivirus rating is determined, they are grouped into the following percentage buckets, which can be customized: 100%, 75%, 50%, 25%.

NOTE   The Antivirus Score only displays if you have separately purchased the Antivirus (Classic) add-on module.

Anti-Malware (Classic) Score - The Anti-Malware (Classic) rating is a composite score weighted as follows for each individual machine:

• Anti-virus install percentage - 40% - Is Anti-Malware (Classic) installed on the machine?
• Full scans run during the period - 40% - Has at least one Anti-Malware (Classic) scan run during the period?
• Active threats - 20% - Has zero threats been detected during the period?

After each machine Anti-Malware (Classic) rating is determined, they are grouped into the following percentage buckets, which can be customized: 100%, 75%, 50%, 25%.

NOTE   The Anti-Malware (Classic) Score only displays if you have separately purchased the Anti-Malware (Classic) add-on module.

Procedure Score - Procedures provide a recurring beneficial service to a machine. The more often the procedure runs, the better shape that machine is likely to be in. The longer it has been since the procedure ran, the lower the score. The weighted thresholds for the procedure score count the number of days since the procedure last ran on the machines. The default values provide the following score:

1	0 to 3 days since procedure ran	100%
2	4 to 9 days since procedure ran	75%
3	10 to 19 days since procedure ran	50%
4	20 or more days since procedure ran	25%

NOTE   You must enter at least an * in the Description Filter field to return any results.

Software Management Score - This score is calculated using the following metrics on each machine counted out of 100 percent. This score is calculated as follows:

	Weight	Weighted Score
Number of unmanaged machines	10	(1 - ( Total Machines + (Unmanaged Machines - Total Machines) / Total Machines )) * 10 / 100
Number of machines in compliance	35	( Total Active Machines + (Compliant Machines - Total Active Machines) / Total Active Machines ) * 35 / 100
Number of machines scanned in the last 15 days	15	( Total Active Machines + (Machines Scanned - Total Active Machines) / Total Active Machines ) * 15 / 100
Number of machines OS patched in last 35 days	20	( Total Active Machines + (Machines Patched - Total Active Machines) / Total Active Machines ) * 20 / 100
Number of machines 3rd Party patched in last 35 days	20	( Total 3rd Party Machines + (Machines 3rd Party Patched - Total 3rd Party Machines ) / Total 3rd Party Machines ) * 20 / 100
Total Score	To calculate Software Management Score sum up all Weighted Scores and then multiply them by 100 to get a number between 1 and 100.

NOTE   To change the compliant threshold, see Application Settings topic.