Customized New Ticket Link in Live Connect (Classic)

You can display a customized New Ticket link next to the Help link on the Live Connect (Classic) page. Fill out the externalLink.xml file as described in the comments section of the XML below.

To activate the new ticket link, place the externalLink.xml file in the \WebPages\install\ directory of your Kaseya Server.

<?xml version="1.0" encoding="ISO-8859-1" ?>

<externalLinks>

  <!-- 

  URL STRING SUBSTITUTIONS: The URL string displayed is associated 

  with a particular machine ID. The string is searched for the following 

  case sensitive values and substituted for the values below.

  machineNameVal - the machine name for the active machine is substituted 

                   in the URL string.

  groupNameVal - the group name for the active group.

  -->

  <ticketLink displayName="Ext Ticket" url="http://192.168.212.52/?mname=machineNameVal&amp;gname=groupNameVal"/>

</externalLinks>