Recording KRC Sessions

Kaseya Remote Control sessions can be recorded. Recordings can be set by policy using the Remote Control > User Role Policy and Machine Policy pages.

NOTE   Your total session duration will be divided into 10-minute increments.

1. Start a KRC session from Live Connect.
2. Click the new Recording... button in the control bar to start the recording.

The recording ends when the KRC session ends.

1. View the KRC recorded sessions on the Agent > Agents > Screen Recordings page.
2. Click any of the listed *.webm video recording files to download it.
3. Run the *.webm file using any Kaseya supported browser.

NOTE   You can associate the *.webm file extension with your preferred browser.