User Portal

A Kaseya User Portal version of the new Live Connect layout displays when a machine user clicks the agent icon in the system tray. Menu options includes:

  • Home
  • Tickets

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Home Page

The User Portal Home page provides the Machine ID and basic system information.

Tickets Page

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The Tickets page allows the user to create, edit, or close tickets for the managed machine for the following ticket platforms:

  • VSA Service Desk
  • NetGen Ticketing / BMS - This integration does not use or depend on VSA Service Desk. It works by VSA interacting directly with BMS.

Options

  • Add/Edit – Click to create/edit the ticket. Fill out the ticket description and add a note or attachment to the ticket.
  • Refresh – Click to refresh the table.
  • Filtering - Click to filter the table.

Columns

  • Active/Closed - Allows viewing active or closed tickets.
  • Status – Displays the ticket status.
  • Ticket Number – Displays the assigned ticket number.
  • Title – Displays the ticket title.
  • Assignee – Displays the user credential to whom the ticket is assigned.
  • Created – Displays the date/time the ticket was created.