Add Ticketing Ticket

Adds a Ticketing ticket.

POST /automation/tickets

Headers

  • Authorization: Bearer {hash string returned from Auth}

Model Schema

Field

Datatype

Filterable

Sortable

Required Field

AssocMachineGroupId

string

 

 

AssocMachineId

string

 

 

Subject

string

 

 

SubmitterEmailAddr

string

 

 

SubmitterName

string

 

 

Body

string

 

 

NewTicketFlag

string

 

 

 

NoNotificationFlag

string

 

 

 

SourceType

string

 

 

 

SourceTag1

string

 

 

SourceValue1

string

 

 

SourceTag2

string

 

 

 

SourceValue2

string

 

 

 

SourceTag3

string

 

 

 

SourceValue3

string

 

 

 

Sample Request Model

{
  "AssocMachineGroupId": "unnamed.root",
  "AssocMachineId": "njl_win_7_2.root.unnamed",
  "Subject": "Test API Call 001",
  "SubmitterEmailAddr": "Kadmin@kaseya.com",
  "SubmitterName": "Kadmin",
  "Body": "This is a test ticket created from the API",
  "NewTicketFlag": "",
  "NoNotificationFlag": "",
  "SourceType": "API",
  "SourceTag1": "Priority",
  "SourceValue1": "Low",
  "SourceTag2": "",
  "SourceValue2": "",
  "SourceTag3": "",
  "SourceValue3": "",
  "Attributes": {}
}

NOTE! A sample request provided above is a sample. Your request should be populated with values related to your VSA account.

Sample Request Model

{
 "Result": "string",
 "ResponseCode": 0,
 "Status": "string",
 "Error": "string"
}