Get Service Desks

Returns an array of service desk definitions.

GET /automation/servicedesks

Headers

  • Authorization: Bearer {hash string returned from Auth}

Model Schema

Field

Datatype

Filterable

Sortable

ServiceDeskId

decimal

ServiceDeskTicketId

decimal

TicketRef

string

Summary

string

 

TicketStatus

string

Stage

string

Priority

string

Severity

string

Category

string

Resolution

string

Submitter

string

Assignee

string

Owner

string

Organization

string

 

Staff

string

 

Phone

string

 

 

AgentGuid

decimal

 

InventoryAssetId

decimal

CreatedDate

datetime

ModifiedDate

datetime

LastPublicUpdate

datetime

Closed

datetime

Due

datetime

Promised

datetime

Escalation

datetime

StageGoal

string

ResolutionDate

string

LockedBy

string

LockedOn

datetime

SourceType

string

Policy

string

SubmitterEmail

string

Sample Response Model

{
  "Result": [
    {
      "ServiceDeskId": 0,
      "defaultServDeskDefnFlag": "string",
      "Prefix": "string",
      "ServiceDeskName": "string",
      "Description": "string",
      "EditingTemplate": "string",
      "DefinationTemplate": "string",
      "DisplayMachineInfo": true,
      "RequiredMachineInfo": true,
      "AutoSaveClock": true,
      "AutoInsertNote": true,
      "AutoInsertHiddenNote": true,
      "ShowIncidentNotePan": true,
      "ShowWorkOrders": true,
      "ShowSessionTimers": true,
      "ShowTasks": true,
      "AllowDeleteNotes": true,
      "TimeZoneOffset": "string",
      "DefaultPolicy": "string",
      "DeskAdministrator": "string",
      "ChangeProcedure": "string",
      "GoalProcedure": "string",
      "AotoArchiveTime": 0,
      "EmailDisplayName": "string",
      "Attributes": {}
    }
  ],
  "ResponseCode": 0,
  "Status": "string",
  "Error": "string"
}