Get Service Desk Ticket Statuses

Returns an array of ticket statuses for a specified service desk.

GET /automation/servicedesks/{serviceDeskId}/status

Headers

  • Authorization: Bearer {hash string returned from Auth}

Model Schema

Field

Datatype

Filterable

Sortable

StatusId

decimal

IsDefault

bool

 

StatusName

string

Description

string

 

 

Sample Response Model

{
  "TotalRecords": 6,
  "Result": [
    {
      "StatusId": "34336592150067327671205466",
      "IsDefault": false,
      "StatusName": "Request",
      "Description": null,
      "Attributes": null
    },
    {
      "StatusId": "87084711620091766810902353",
      "IsDefault": false,
      "StatusName": "Pending",
      "Description": null,
      "Attributes": null
    },
    {
      "StatusId": "87187760870000628708062642",
      "IsDefault": false,
      "StatusName": "Need More Info",
      "Description": null,
      "Attributes": null
    },
    {
      "StatusId": "94222004820026340252025382",
      "IsDefault": false,
      "StatusName": "Await Approval",
      "Description": null,
      "Attributes": null
    },
    {
      "StatusId": "99720911360093273797141792",
      "IsDefault": false,
      "StatusName": "Closed",
      "Description": null,
      "Attributes": null
    },
    {
      "StatusId": "77676091280038109800708269",
      "IsDefault": true,
      "StatusName": "Open",
      "Description": null,
      "Attributes": null
    }
  ],
  "ResponseCode": 0,
  "Status": "OK",
  "Error": "None"
}