Get Service Desk Tickets
Returns an array of tickets for a specified service desk.
GET /automation/servicedesks/{serviceDeskId}/tickets
- Accepts filter and sort expressions.
Headers
- Authorization: Bearer {hash string returned from Auth}
Model Schema
Field |
Datatype |
Filterable |
Sortable |
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Sample Response Model
{"TotalRecords": 0,
"Result": [
{"ServiceDeskId": 0,
"ServiceDeskTicketId": 0,
"TicketRef": "string",
"Summary": "string",
"TicketStatus": "string",
"Stage": "string",
"Priority": "string",
"Severity": "string",
"Category": "string",
"Resolution": "string",
"Submitter": "string",
"Assignee": "string",
"Owner": "string",
"Organization": "string",
"Staff": "string",
"Phone": "string",
"AgentGuid": 0,
"InventoryAssetId": 0,
"CreatedDate": "2016-03-15T15:50:11.924Z",
"ModifiedDate": "2016-03-15T15:50:11.924Z",
"LastPublicUpdate": "2016-03-15T15:50:11.924Z",
"Closed": "2016-03-15T15:50:11.924Z",
"Due": "2016-03-15T15:50:11.924Z",
"Promised": "2016-03-15T15:50:11.924Z",
"Escalation": "2016-03-15T15:50:11.924Z",
"StageGoal": "2016-03-15T15:50:11.924Z",
"ResolutionDate": "2016-03-15T15:50:11.924Z",
"LockedBy": "string",
"LockedOn": "2016-03-15T15:50:11.924Z",
"SourceType": "string",
"Policy": "string",
"SubmitterEmail": "string",
"Attributes": {}}
],
"ResponseCode": 0,
"Status": "string",
"Error": "string"
}
