Policies - Settings tab - Remote Control

NAVIGATION  Policy Management > Policies > Settings tab > Remote Control checkbox

The Remote Control category assigns remote control user notification settings to a policy.

• Select user notification type:
  • Silently take control - Do not tell the user anything. Take control immediately and silently.
  • If user logged in display alert - Display notification alert text. The alert text can be edited in the text box below this option.
  • If user logged in ask permission - Ask the user if it is alright to begin a remote control session. The ask permission text can be edited in the text box below this option. Remote control can not proceed until the user clicks the Yes button. If nothing is clicked after one minute, No is assumed and the VSA removes the dialog box from the target machine. If no user is logged in, proceed with the remote control session.
  • Require Permission. Denied if no one logged in - Ask the user if it is alright to begin a remote control session. The ask permission text can be edited in the text box below this option. Remote control can not proceed until the user clicks the Yes button. If nothing is clicked after one minute, No is assumed and the VSA removes the dialog box from the target machine. The remote control session is canceled.
• Notify user when session terminates - Notifies the user when the remote control session terminates.
• Require admin note to start remote control - Click this box to require VSA users to enter a note before starting the remote control session. The note is included in the remote control log and is not displayed to the machine user.
• Record all remote control session - If this option is checked, Kaseya Remote Control sessions on Windows and Mac machines will be recorded.
• 1-Click Access - If this option is checked, 1-Click Access enables in Quick View and Live Connect.
• Disable Remote Control File Transfer - If this option is checked, the File Transfer within Remote Control will be disabled.