Policies - Settings tab - Machine Profile

NAVIGATION  Policy Management > Policies > Settings tab > Machine Profile checkbox

The Machine Profile category assigns machine profile settings to a policy.

  • Contact Name - Enter the name of the individual using the managed machine. This setting is displayed in the Contact Name column.
  • Contact Email - Enter the email address of the individual using the managed machine. This setting is displayed in the Contact Email column.
  • Contact Phone - Enter the phone number of the individual using the managed machine. This setting is displayed in the Contact Phone column.
  • Admin Email - Enter the email address providing administrator support for this managed machine.This setting is displayed in the Admin Email column.
  • Language Preference - The language selected in the Language Preference drop-down list determines the language displayed by an agent menu on a managed machine. The languages available are determined by the language packages installed using System > Preferences.
  • Machine Role - The machine role to apply to selected machine IDs. Machine roles determine the Portal Access functions available to the machine user.
  • Special Instructions - Enter special instruction about a machine ID account. Helpful information can include the machine's location, the type of machine, the company, or any other identifying information about the managed machine.
  • Show notes as tooltip - If checked, Edit Proflle notes are included as part of the tooltip that displays whenever the cursor hovers over a machine ID's check-in status icon.
  • Auto assign tickets - Auto assign a ticket to this machine ID if the Ticketing email reader receives an email from the same email address as the Contact Email. Applies when new emails come into the ticketing email reader that do not map into any of the email mappings.

    NOTE   if multiple machine IDs have the same contact email, then only one machine ID can have the Auto assign tickets checkbox checked.