Cloud Backup Overview

Cloud Backup provides backup and recovery of physical and virtual machines, files, and databases to local or cloud storage. Cloud Backup installs an Acronis Backup Service client on agent machines that enables backups to be uploaded to a selected Acronis data center or local storage location. You manage restores for client machines using the Acronis Backup Service website.

All backup data is secured by the Acronis account assigned to you when you purchase Cloud Backup licensing through Kaseya. Your data is encrypted even before it is sent using AES-256 encryption. Access to the Acronis Backup Service website is SSL encrypted.

Cloud Backup provides a quick, simple user interface for applying Acronis Backup Service technology to all of your agent machines. You only have to create "backup groups" then use Cloud Backup to install the Acronis client on agent machines within that backup group. Backup profiles enable you to quickly apply different types of Cloud Backup solutions to many machines at the same time, including the scheduling of backups. After that, jump to the Acronis Backup Service website to manage all recoveries for your agent machines.

Supported Acronis Backup Service features using Cloud Backup include:

  • The creation of multiple backup plans that can be applied to multiple machines
  • Backups and recovery of entire disk images or individual files
  • Recovery using bootable media (ISOs)
  • Mounting of volumes from backups
  • Universal restore of backups to dissimilar hardware from the original machine
  • Replication of backups to second locations
  • Backups by policy rules
  • Backups of SQL Server databases, Exchange databases and Active Directory. Backups for these applications can only be executed from the Acronis Backup Service website.
  • Backups of system states
  • Backups of VMware VMs, VirtualBox VMs and Hyper-V VMs

This initial release of Cloud Backup does not support the following Acronis Backup Service features:

  • Installing Acronis agents on devices independently of the Cloud Backup using the Acronis account provided through Kaseya.
  • Installing the Acronis agents on mobile devices.
  • Installing Acronis agents on Linux devices.
  • Installing Acronis agents in Azure and EC2 cloud environments.
  • Backups of ESXi configurations

Storage Licensing

Cloud Backup supports licensing by the total amount of storage used. Customers can use this method of licensing instead of the default method of licensing by the number of agent licenses used. Contact your Kaseya account representative for pricing information.

  • The Licensing dialog displays licensing information by storage amounts, if this method of licensing is used.
  • Storage information columns on the Backup Groups page provide visibility of storage used by backup group.
  • A 'Storage License Limit Reach' alert type on the Cloud Backup > Settings > Licensing Alerts page, if checked, triggers an alert when the total amount of storage used exceeds your licensed amount. Acronis does not prevent backups if the storage limit is exceeded, but you may incur additional costs for going over your licensed storage limit.